If you are experiencing a maintenance issue with your rental home, please fill out a Mega Maintenance Request form here. This form will automatically be delivered to our team of management professionals who will help get your issue resolved.
Rental Property Maintenance FAQs
What am I responsible for maintaining in my rental home?
You are responsible for all routine maintenance during your tenancy such as replacing A/C filters once per month, changing light bulbs, and ensuring smoke detector batteries are refreshed as needed. In most situations yard maintenance is required by the tenant who should keep the yard mowed, watered, leaves removed, free of fire ants, and shrubs neatly trimmed. Tenants are responsible for keeping leaves and other debris out of gutters as well. Carpets must be cleaned prior to moving out. Please refer to your individual residential rental agreement for more information.
Do I need renter’s insurance?
It is strongly encouraged all residents carry enough renters insurance to cover themselves and their personal property. Renters insurance will help alleviate rental property maintenance concerns where the tenant may have liability. Please consult with your insurance agent for specific details. For more information on renter’s insurance visit our renters insurance page.
How long should I plan to wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow up to two days. If you have not heard from our office in that time, please contact us at firstname.lastname@example.org or by phone (678) 549-4194.